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Frequently Asked Questions

How fast can I scale a team?

This will depend on the amount of Ninjas you would like to add to your team. In general, we ask for two weeks so that we have plenty of time to find the best talent to fit your operational structure.

What is your attrition rate?

Currently, we sit at a very low attrition rate of 5% throughout our entire organization. We achieve this by providing a healthy work environment and above-average salaries for the industry.

Can I have one dedicated agent/associate?

Although we recommend a minimum of 2 dedicated agents, we look at every case individually to come up with the best possible solution for your needs. You may even be better off with our shared services option.

How do you ensure quality?

We only hire top-quality talent. Our higher than average starting salaries attract young professionals to our company. On top of that, we have a very diligent and hands-on management team that always keeps a pulse of our teams and projects.

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