Terms & Conditions — Stellar Alliance Investments LLC DBA Work Ninjas

Effective Date: February 2026

Where these SMS Terms & Conditions refer to “Work Ninjas”, this means Stellar Alliance Investments LLC DBA Work Ninjas.

1. Programme description

The Work Ninjas SMS Messaging Programme provides automated and non-automated text messaging services related to our business process outsourcing (BPO), customer support, back-office operations, and managed workforce solutions.

Messaging purposes may include:

  • Service notifications and operational updates
  • Appointment reminders and confirmations
  • Account alerts and security notifications
  • Billing or transaction confirmations
  • Customer support responses
  • Marketing promotions, announcements, and special offers (only with prior express consent)

By participating in the Work Ninjas SMS programme, you agree to receive recurring automated and non-automated text messages at the mobile number you provide.

Your consent to receive SMS messages is not a condition of purchase or of using our services.

For details about how we collect, use, and protect your information, please review the Work Ninjas Privacy Policy.

2. Opt-out instructions

You may opt out of receiving SMS messages from Work Ninjas at any time by:

  • Replying STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any message
  • Emailing support@workninjas.com
  • Contacting our support team through other published channels

When you send a recognised stop keyword, you will receive a final confirmation message verifying that you have been unsubscribed. No additional SMS messages will be sent unless you opt in again.

Re-joining the programme

You may resume receiving messages by:

  • Texting START or SUBSCRIBE to our messaging number
  • Registering again through our website
  • Asking our support team to reactivate your SMS subscription (a new opt-in will be recorded)

A new, valid opt-in is required; previous consent will not automatically carry over.

3. Help and support

If you require assistance regarding our SMS programme, you may:

  • Text HELP to any of our messages
  • Email support@workninjas.com
  • Visit our website
  • Mail us at the addresses listed in section 16

Support responses typically include programme details, opt-out instructions, customer service contact options, and additional assistance information.

4. Message frequency and charges

Message frequency

Message frequency varies based on your preferences and interactions:

  • Service and operational messages: sent as needed based on your account activity or service usage
  • Transactional alerts: sent when triggered by billing or account events
  • Marketing messages: typically 2–4 per month, and only if you have explicitly opted in to receive promotional SMS

You may update your communication preferences or opt out at any time.

Charges

  • Standard message and data rates from your mobile carrier may apply
  • Work Ninjas does not charge you for SMS messages
  • You are responsible for any carrier-imposed charges under your mobile plan

Carrier disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

Supported carriers include (but are not limited to): AT&T, Verizon Wireless, T-Mobile, Sprint, MetroPCS, U.S. Cellular, Cricket, Virgin Mobile, and Boost Mobile.

Work Ninjas is not responsible for carrier network outages, message delivery delays, or failures due to device issues or carrier restrictions.

5. Consent and opt-in requirements

Valid consent methods

You may provide consent to receive SMS messages by:

  • Completing online forms with clear SMS disclosure and an unchecked consent checkbox
  • Providing verbal or written consent at our offices or during onboarding (with the same disclosure)
  • Sending an SMS keyword opt-in (for example “JOIN” or “START”)
  • Filling physical forms that include SMS consent language
  • Registering through QR codes or links that display visible SMS disclosures

Requirements

To participate in our SMS programme, you confirm that:

  • You are at least 18 years old, or you have appropriate parental or guardian consent
  • You are the authorised user or primary account holder for the mobile number you provide
  • Consent applies only to the specific mobile number you register
  • You understand that you may revoke consent at any time using the opt-out methods above

Prohibited practices

Work Ninjas will never:

  • Send SMS messages without explicit opt-in
  • Use purchased, rented, or third-party phone lists for SMS campaigns
  • Continue messaging after a valid STOP request
  • Share, sell, or rent SMS opt-in data or consent status with third parties for marketing or promotional purposes
  • Message numbers listed on the Do Not Call Registry without valid consent

6. Message types

Service messages

Service messages may include, for example:

  • Identity verification codes and one-time passwords
  • Password reset notifications
  • Login or security alerts
  • Billing notices and payment reminders
  • Appointment confirmations and scheduling updates
  • Service interruptions, maintenance alerts, or operational notices

Marketing messages

Marketing messages are sent only where you have given explicit consent to receive promotional SMS.

They may include:

  • Special promotions or offers
  • New service announcements
  • Webinar or event invitations
  • Updates about new features or capabilities
  • Customer satisfaction surveys and feedback requests

Every marketing message will always include clear opt-out instructions.

7. Privacy and data protection

Data handling

Work Ninjas handles your information in accordance with our Privacy Policy.

In relation to SMS specifically:

  • Your phone number and related mobile information are securely stored
  • Opt-in and opt-out records are retained for legal, regulatory, and carrier-compliance purposes
  • Message logs are maintained as required to demonstrate consent and troubleshoot delivery issues
  • Information is used only for purposes described in these SMS Terms & Conditions and our Privacy Policy

Non-sharing clause (SMS data)

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will never be shared with any third parties, except for SMS aggregators and service providers strictly necessary to deliver messages.

Data security

Work Ninjas uses industry-standard protections to safeguard your information, including:

  • Encrypted data transmission and secure storage where appropriate
  • Access restricted to authorised personnel on a least-privilege basis
  • Periodic security audits and assessments
  • Compliance with carrier, CTIA, and applicable federal and state guidelines
  • Formal incident response protocols for suspected security events

8. Legal compliance

Work Ninjas strives to comply with all applicable messaging, privacy, and consumer protection rules, including:

  • Telephone Consumer Protection Act (TCPA)
  • CTIA Messaging Principles and Best Practices
  • Mobile Marketing Association guidelines
  • Carrier-specific A2P 10DLC requirements
  • Applicable U.S. state and federal regulations

A2P 10DLC registration

Our SMS programme is registered with The Campaign Registry and includes:

  • Verified business identity
  • Approved use-case categories
  • Compliant messaging templates and flows
  • Ongoing audits and reviews by carriers and partners

9. User obligations

By participating in the Work Ninjas SMS programme, you agree to:

  • Provide accurate, current contact information
  • Notify Work Ninjas promptly if your mobile number changes or is reassigned
  • Use the service responsibly and in compliance with applicable laws
  • Avoid unauthorised forwarding, resale, or misuse of SMS content
  • Maintain appropriate control and security over your mobile device

10. Disclaimer of warranties

The Work Ninjas SMS service is provided on an “as is” and “as available” basis, without warranties of any kind.

We do not guarantee:

  • Delivery timing of messages
  • Accuracy, completeness, or reliability of message content
  • Compatibility with all devices, operating systems, or carriers

11. Limitation of liability

To the fullest extent permitted by law, Work Ninjas will not be liable for any delayed, incomplete, or undelivered messages, carrier or network errors, unauthorised use of your device, carrier-imposed charges, or actions taken based on message content.

12. Indemnification

You agree to indemnify and hold harmless Work Ninjas from claims arising from your violation of these Terms, misuse of services, or violation of applicable law.

13. Dispute resolution

Disputes will be addressed through good-faith negotiations and, if unresolved, binding arbitration, except where small claims court is permitted.

These Terms are governed by the laws of the State of Texas, United States.

14. Modifications to these Terms

Work Ninjas may update these SMS Terms & Conditions from time to time. Continued participation after changes constitutes acceptance of the updated Terms.

15. Special provisions

Emergency communications

Urgent SMS messages may be sent for security, fraud prevention, account protection, or critical service updates.

International messages

The programme is primarily intended for U.S. phone numbers. International rates may apply.

Accessibility

Alternative communication methods are available upon request.

16. Contact information

Stellar Alliance Investments LLC DBA Work Ninjas

Email: support@workninjas.com

United States Office:
19407 Park Row Drive, Suite 130
Houston, Texas 77084

Honduras Office:
Nuevos Horizontes Business Center, Rancho El Coco
San Pedro Sula, Cortés 21101

SMS Help: Text HELP to any message
Business hours: Monday–Friday, 9:00 a.m. – 6:00 p.m. CST
Emergency support: 24/7 for critical issues

17. Acknowledgment and agreement

By opting into the Work Ninjas SMS Messaging Programme, you acknowledge and agree that:

  • You are the authorised user or primary account holder of the mobile number provided
  • You are at least 18 years of age, or have appropriate parental or guardian consent
  • Message and data rates may apply
  • You may opt out at any time by texting a recognised STOP keyword
  • You have reviewed and accept these SMS Terms & Conditions